ORDERS & SHIPPING
WHICH PAYMENT METHOD DO YOU ACCEPT?
We accept Cash On Delivery, BKASH, NAGAD.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We offer the following shipping options with REDX:
- Dhaka: 1-2 business days
- Rest of the Bangladesh: 2-4 business days
Orders placed after 3 pm will be considered for next day.
I HAVE NOT RECEIVED MY ORDER CONFIRMATION EMAIL. HAS MY ORDER GONE THROUGH?
If you haven’t received your order confirmation email, your order may not have gone through successfully or you might have submitted the wrong email address.
Please check your spam folder. However if you still have not received it, Please call us at +8801313264554 ( Mobile/Whatsapp) or email us at contact@elegantfashionclub.com and we will look into this for you.
HAS MY ORDER BEEN DISPATCHED?
As soon as your order has been dispatched, you’ll receive a shipping confirmation message to your given Mobile Number and email from us with a tracking link to track your order.
CAN I CHANGE OR CANCEL AN ORDER ONCE IT HAS BEEN PLACED?
If you need to make any changes to your order, please let us know as soon as possible at +8801313264554 (Mobile/Whatsapp) and contact@elegantfashionclub.com and we’ll do our best to accommodate your request. Please note, once your order has been dispatched we are unable to make any changes.
HOW DO I RETURN MY ORDER?
Email to us at contact@elegantfashionclub.com and message /Whatsapp at +8801313264554 stating your order number and which items you’d like to exchange/return and the reason. We’ll send you a pre-paid REDX (courier service company) to you for the collection or drop-off.
Returns and exchanges are processed within 2-3 working days from the time we receive the products back.
DO YOU OFFER FREE RETURN & EXCHANGE OF PRODUCTS?
Yes, we offer free returns and exchanges of products . Only Courier cost has to bear by customer.
You can return your items for a full refund or exchange within 30 days from the delivery date. All returns need to be received in the original packaging and in an unused and resalable condition.
